Frequently asked Questions and the IDT Customer Process,

027 300 1914

Do I need a new alarm?

NO! We insist on a site visit to assess your existing equipment, this will determine the most effective solution. We can use 99% of the systems already installed.

Do I sign a contract?

NO! This is completely up to you. IDT does offer discounts based on term agreements, and as we aim to build relationships with our clients believe this will bring us closer.

What makes IDT different?

We get this often- we have noticed that residential and smaller business clients are often under-valued compared to larger or even national clients by other service providers add to that the internet is riddled with complaints from under-trained and SALES-oriented “pushers”. We want to be better.

Our service starts from the 1st time we meet. We take time to understand our clients and the way they live and want to use these solutions. Should you decide to meet us, we will set up a time, during or after ours to meet and view your property or business. Depending on the outcome, we could price on site or provide a proposal via E-Mail.

FAQs continued

  • Yes, NZ building code requires the use of smoke and or C02 detectors in residential and business spaces to ensure early warning and safer spaces for all. More about this can be found on the New Zealand website for New Zealand Standards. NZS4512:2021

  • Yes! we offer- medical, burglary and duress (panic) monitored services. We can even include wellness checks via text or phone calls to check in on the grand parents or lone workers.

  • NO! In most cases we can retrofit your solution provided the equipment is in working condition. This is how we save our clients money, we are here to serve 1st.

  • Yes! We understand that not everyone has flexible time to attend meetings and be available at the drop of a hat- We STRONGLY urge our clients to let us meet them on site, speak to us, we work around you.